DJINN · Your Genie
DJINN Support
Last updated: 16 September 2026 · Mexico
If something is not working or you have a question, write to us. A person answers.
How to reach us
Write to larraguiveljr@gmail.com. We reply within a reasonable time; we are a small team and we read every message.
So we can help you faster, tell us what you were trying to do, what happened instead, and which iPhone model and iOS version you are writing from. Never send us your password or the full text of your dreams: we do not need them to sort out a technical problem.
Frequently asked questions
What is DJINN?
An app for holding on to what you want, keeping a dream journal and reading your dreams symbolically. You write a wish, seal it in a ritual and follow it until the day it happens. Alongside that, the dream journal recognises the symbols in what you write and shows you what different traditions have said about them.
DJINN is an experience of reflection and journalling. It does not predict events and it promises no outcomes.
Do health wishes cost anything?
Never. If the wish is for someone's health, there is no charge: not the first one, not the ones after it, not ever. No limit and no exceptions.
DJINN does not provide medical care, diagnosis or treatment, and no wish is a substitute for professional care. If someone needs medical help, seek it.
What happens if I change phones?
It depends on whether you linked your account with Apple.
If you linked it: install DJINN on the new phone and sign in with the same Apple ID, and you get back your dream journal, your wishes and your personal patterns.
If you did not: your account lives only on the old phone and there is no way to recover it from another one. We do not store your email or any data that would let us identify you, so we cannot recover it for you either. That is why it is worth linking your account before you change devices.
How do I delete my data?
From Settings → Delete my data inside the app. It removes your dream journal and its text, the interpretations you received, the outcomes you recorded, your personal patterns and anything you contributed to the corpus if you had turned that on.
The deletion reaches our encrypted backups too, not just the live data. It is final: there is no trash can and no way to undo it.
Do I need an internet connection?
The journal, the wishes and the Pact ritual all work offline. Only interpreting a dream needs a connection, because the symbols are analysed on our server.
If you write a dream with no signal, it is saved and you can interpret it once you are back online.
How do I restore a purchase that did not go through?
Open the purchase screen inside the app and tap Restore purchases. Make sure you are signed in with the same Apple ID you used for the original purchase.
If it still does not appear after restoring, write to larraguiveljr@gmail.com and include the date of the purchase. We do not need your full receipt or your payment details.
Can I ask for a refund?
Refunds for purchases made inside the app are handled by Apple, not by DJINN. We do not charge you directly and we cannot return the money ourselves.
You request one at reportaproblem.apple.com, signing in with the Apple ID that made the purchase. Write to us if you want and we will point you in the right direction, but the decision is Apple's.
Privacy and terms
What data we keep and how to exercise your rights is in the privacy notice. The conditions of use are in the terms of use. Both are published in Spanish, as the responsible party is established in Mexico.